How Mickey9 handles your personal information

What we collect

Three streams of information reach us: what you type in, what your device tells us, and what your play generates. We have listed them separately because they behave differently — you control the first, you can limit the second, and the third is created automatically as you use the site.

Why we hold each piece

Nothing on the list above is collected because it might be useful one day. Each item answers to one of five purposes, and when the purpose ends so does our reason for keeping the data.

Marketing is the one you control

Promotional email is the only purpose in that table you can switch off without closing your account. Every message we send carries an unsubscribe link, and turning it off has no effect on your VIP level, your balance or your access to the 2,945 games in the lobby. Service messages — a withdrawal confirmation, a password reset, a change to these terms — keep coming, because they are part of running the account rather than selling to you.

Who else sees your data

We share personal information with a short list of parties, each for a specific and limited reason. None of them receives your data to use for their own marketing.

• Payment providers. Card networks, e-wallets and the processors behind them see what they need to move funds — usually your name, the amount and a transaction reference.
• Identity verification services. They check the documents you upload against public and commercial registers and return a pass, a fail or a request for more.
• Game studios. The 70 providers whose titles appear in our lobby receive a pseudonymous session identifier and your stake, never your name or address.
• Our regulator. The Curacao Gaming Control Board can require records relating to a licensed operation, including yours.
• Law enforcement. Only where a valid legal instrument compels disclosure. We do not hand over player records on an informal request.
• Technical suppliers. Hosting, email delivery and anti-fraud tooling, all bound by written confidentiality terms and permitted to process data only on our instructions.

How long we keep it

Retention is not a single number. Some records have to survive account closure because our licence says so; others we clear as soon as they stop being useful.

That last row is deliberate. If someone self-excludes and later opens a new account under a different email, the only way we can catch it is by keeping the original record. It is the one case where holding data indefinitely protects the person it belongs to.

How we keep it safe

Security is layered rather than a single wall. Traffic between your browser and mickey9.com runs over TLS, so nothing you type crosses the network in the clear. Stored data sits on encrypted volumes. Access inside the business is granted by role — a support agent can see enough to answer your question and no more — and every access to a player record is logged and audited.

What we ask of you

• Use a password you have not used anywhere else. Reused passwords are the single most common way accounts are lost.
• Keep the email address on your account current, since that is where a recovery link would go.
• Tell us straight away if something looks wrong — a login you do not recognise, a withdrawal you did not request.

No system is beyond compromise, and we would rather say so than promise otherwise. If a breach ever affected your personal information, we would tell you what happened, what was exposed and what to do about it.

Your rights, and how to use them

You can ask us to show you what we hold, correct it, delete what we are not obliged to keep, or stop using it for marketing. Send the request through the online form or start a live chat; we answer within 30 days and usually much sooner.

1. Contact us from the email address on your account, or from live chat while signed in — that is how we know the request is yours.
2. Tell us which right you are exercising and, if it helps, what specifically you are after. "Every transaction from 2026" gets a faster answer than "everything".
3. We may ask one verification question if the request would reveal sensitive data.
4. We reply with the data, the correction, or an explanation of which records we are legally required to keep and why.

Under 18s

Mickey9 Casino is for adults. Accounts are open to players aged 18 and over, age is checked at registration and re-checked before your first withdrawal, and we do not knowingly collect information from anyone younger.

If an account turns out to belong to a minor, we close it, return any deposited funds and delete the personal data we are not required to retain. Winnings are void — that is not a penalty, it is the only outcome consistent with a licence that permits adults to play.

Parents sharing a device with children should look at filtering software such as Net Nanny or Qustodio, and at the tools described on our Responsible Gaming page.

Changes to this policy

When the way we handle data changes, this page changes with it, and the date at the top moves. Material changes — a new category of data, a new recipient, a shorter or longer retention period — are also emailed to account holders before they take effect.

Questions about anything here go to the same places as everything else: 24/7 live chat, or the online form, which we answer within 24 hours. Both are listed on the Contact page.